Persnickety

I recently underwent a preventative procedure at a local hospital. I thought it might be instructive to follow it through from start to finish, just to see how the system actually works, or doesn't work, as the case may be. My visit began with a routine examination at my primary physician. After determining that I just turned 50 he told me that it was time to schedule a colonoscopy. Yikes, I thought, but if it was good--or bad--enough for Katie Couric then I guess I could put up with it too. So, after giving me the name of a specialist, I called and made an appointment. Pretty simple. He advised me on what was going to happen and why it was important, what to expect and so forth. He gave me a prescription for MoviePrep and I went to the pharmacy. Being a pharmacist myself, I already knew all about the stuff so I just went to pay for it. $50! Yes, the MD had kindly given me a coupon, but that still made the total out to be $30. (Note: one month later I still haven't received the...

Customer gives us a prescription to transfer into our pharmacy. Call said pharmacy. Busy signal. Busy again. Busy yet again. Customer comes back. Why isn't it done??? Um, busy signal. Customer goes away angry. Comes back five minutes later. I just called and I got through...the first time I called! "Gee, wow. You're some really something with a phone," I think (but don't say). I call again, and get through. Transfer prescription. Tell her, "It'll be fifteen or twenty minutes." Disgusted and confused look. What?! She turns to her paramour. He said we have to wait. Why, he says. How do I know, she says. He's had my bottle for half an hour. "I'll get it tomorrow," she says. Whatever, I say. Next day she comes in and when I tell her the copay is $25 she says, "What! The other pharmacy charges $3!" I explain that I am only charging what her insurance says I need to charge, and that we don't price her prescription, her insur...