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Showing posts from October, 2008
So we're 29th in infant mortality...

is that a big deal? Guess not, by the reaction of everybody (the media, the two presidential candidates, President Bush, Congress).

I think it was in 1960 that we ranked 12th in the world. We've dropped 17 places in 48 years. And we outspend the average industrial nation by (drum roll ...) 100 percent! Double!

Here's my take on this. The fact that we spend double and still drop back in the pack with regards to health care is not unrelated. Should we spend more? How much more?

The thing is, we should be spending less. We spend more and ipso facto we get less. The two factors are not unrelated, in fact they are inversely related. The more we spend the less we get. Why? Because the money that we inject into the system goes to fund insurance companies, stock dividends, CEO salaries, etc. The more the insurance companies proliferate, the less care we get. Insurance companies are in the business of not helping us, but instead helping their stockh…
You wanna see the manager? Ha! I am the manager!

So this really nice lady (sarcasm!) comes up to the counter just about as I'm putting down the gates, ready to close up the joint. I say, "May I help you? Do you have a pick-up?" She says, "K...N...I..." So I type her nicely enunciated letters into the pick-up screen and nothing comes up.
"Do you have a prescription here?" I ask. "K...N...I..." I try it again, thinking maybe I just hit the wrong key. Nothing. "What is it you're looking for?" "K...N...I..." "Why don't you come down here," I say, directing her to one of the PCs at the other end of the counter.
I look up her profile and Lo! eleven days earlier we had put up two prescriptions of generic Prozac for her. I explained that we can hold prescriptions for seven days and that after that they are put away.
"I have to be somewhere in half an hour! I had an emergency vacation--how was I supposed to know…
Where everybody knows your name ...

Remember that song from "Cheers"? It came to mind recently when a customer (a long-time customer) came up to the counter to retrieve her prescription. I recognized her, but when the day gets busy as it certainly was, I find it difficult to always match a name with the face. Sometimes I can come up with the first name, sometimes the surname, and sometimes neither. I usually get around the embarrassment by asking a date of birth. That can be a problem, however, when the gender is that of a female. Women can get quite ornery when asked a DOB (date of birth), especially when over the age of thirty-ish.

I asked for her name, thinking that that would be the lesser of two evils. Actually, I apologized, then asked for her name. Something like "I'm sorry, I can't remember your name."

She then remonstrated against my failure to recall her name. "Everybody else remembers my name!" she said.

Now, that may be true, and it may be…