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Thursday, May 15, 2008

Pet peeve #17...
calling the insurance company, inputting the pharmacy NPI number, the prescription number, the patient's ID number, hitting #3, hitting #1, hitting #2, holding, holding, only to hear this:
"Hello, my name is _______, may I have your NPI number? Prescription number? ID number? Thank you. I'm sorry, but this claim needs to be handled by our clinical line. I'll transfer you now. Is there anything else I may assist you with?"
Holding, holding, holding. Inputting the pharmacy NPI number, the prescription number, the patient's ID number, hitting #3, hitting #1, hitting#2, holdingholdingholding...then hearing:
"Hello, my name is_________, may I have your NPI number? Prescription number? ID number? Thank you. I'm sorry, but this claim needs prior authorization. Would you like that number? and is there anything else I can assist you with?"
No; but thank you for making our wait time for a prescription go from ten minutes to half and hour.

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